University life can throw up all sorts of situations and challenges. Sometimes you may not know what to do about one of these situations and may want some advice. That’s what the Students’ Union Advice Centre (SUAC) is for!
The SUAC currently employs three advisers dedicated to providing all QUB students with free, confidential and independent advice. While the advisers may not have the solution to all of life’s problems, they will listen, they will not judge, and will advise with your best interests at heart.
The SUAC is currently located on the second floor of the Students' Union (next to your Student Officers).
Nip it in the bud
The advisers are professional, friendly and trustworthy – if you have a problem, then the sooner you contact them, the better. We can do more for you if we get to the problem early, please feel free to get in contact no matter what the problem!
How to get in touch
- By Email
- By Phone
- By Appointment
- Drop In
If you call in without an appointment and the advisor you need to see is free then you will be seen immediately. However, students who have made appointments will take priority so you may need to wait for a while.
Monday - Thursday: 9.30am - 4.30am
Friday: 9.30am - 3pm
Advisors are as flexible as possible about making appointments and if a student is unable to attend within normal opening hours, alternative arrangements may be made.
Who we are, and what we do
t: 02890 971049
Connie advises on grants, loans, fees, Support & Hardship Funds, the financial aspects of repeating years and course changes, Social Security Benefits and other general financial issues.
Money Management Adviser
t: 02890 971166
Debbie advises on debt – this includes overdrafts, credit cards, loan agreements, arrears of payments, negotiating with creditors and any other debt issues. Guidance on budgeting and money management is available and students do not need to be in a ‘crisis situation’ to seek advice!
Debbie is also available to deal with queries relating to consumer issues such as consumer contracts and faulty goods.
Education & Welfare Adviser
t: 028 9097 1135
Agnes provides advice on a range of issues that may be impacting on your study progression e.g. Fitness to Practice, Academic Offences, Disciplinary, Appeals, Exceptional circumstances, CSRAC, complaints, supervision concerns, course changes. Agnes can provide representation by prior arrangement. It can also really help if you can speak to your personal tutor/studies adviser and have read the relevant regulations & guidelines before getting in touch. .
Agnes also provides advice on private rental accommodation to students – how to find the right accommodation, landlord/management agent issues, H.M.O.’s, tenancy deposits, repairs, interpreting tenancy agreements and housing law and advising on your rights and responsibilities.
Agnes can provide general advice on a range of welfare matters (including mental & sexual health, alcohol/drug misuse) and can assist you to identify and arrange the most appropriate service for further support.
Student counselling service is available on 0808 800 0016 (24hr Freephone)
SU Lets – the only Queen’s & QUBSU approved letting agent www.sulets.net
Queen’s accommodation email@example.com
If you have a query relating to anything not already mentioned, then the SUAC still may be able to help you. The advisers have a wealth of knowledge and contacts readily available, so even if the issue needing to be resolved is not within their remit, they will know who should be contacted for further information.