"Change the music on a Thursday and Monday night in Mandela Hall. We are sick of pretending to enjoy the music. It's our Union after all"
I have passed this comment onto the Entertainments Manager who will speak directly to the DJ's. We try to cater for everyone's taste in music and that is why there are sometimes songs played from the 80's and beyond.


"Disabled toilets on ground floor never have any soap in the dispenser. This has been the case for years!"
This issue has been raised with the Retail and Premises Manager who has stated that this will be on the Cleaners daily checklist. Hopefully this will not be an issue in the future.


"Keep the shop open later for the people in clubs"
This was trialled over a year ago and was not cost effective. However, the SU Shop is currently being trialled with Sunday opening and if this proves successful then the Manager is happy to reconsider extending the opening hours.


"Install Dyson Airblades in every toilet they are more energy efficient"
We are getting a Dyson on trial for the mens ground floor toilet and we may install them in the other areas depending on the success of the trial. Lorraine Meneilly, Retail & Premises Manager


"I would like to suggest that the union provide some kind of taxi/shuttle bus service for staff who work late at night so that they arent faced with the prospect of having to walk home past 11pm"
This has been looked into extensively as there are many points which need to be covered (routes, residents, noise pollution, which bus company etc), but a shuttle bus service on the main Monday and Thursday nights should come into effect in February. We are also currently looking into new contracts for taxi provision and hope that this will include a preferential service for all staff. Laura, VP Community, Lorraine Meneilly, Retail & Premises Manager


"Could do with a couple of vending machines for when shop is shut"
Vending machines will be placed in The Space in the very near future. The delay was due to an inadequate number of available power sockets. 4 have now been installed for this purpose. Also, there are vending machines planned for the foyer in the New Year. Watch this space. Laura, VP Community, Lorraine Meneilly, Retail & Premises Manager


"Is it too much to ask that the toilets be cleaned occasionally? Every time I use them they are absolutely vile"
Firstly, let me apologise on behalf of the SU for your bad experience in the toilets. As mentioned in some of the other feedback comments, we are endeavouring to ensure that the toilets are cleaned on a more regular basis. We are also adding in more regular checks of the toilets, so hopefully we will get these issues ironed out asap. Marketing Manager


"This has to be said. Why are the toilets closed in the union on Thursday nights before the discos even over? Its ridiculous. Over a dozen people got turned away from a call of nature just cos of this new nonsensical restriction. 2 oclock makes sense but no sooner"
This action was not authorised. The matter has been discussed with the cleaning team and should not happen again. Thank you for bringing it to our attention. Lorraine Meneilly, Retail & Premises Manager


"I am pained at the disrespect you would show your students by having such disgusting toilet facilities. I ask you to visit them today and decide whether they are suitable for a student body that are paying such high fees"
This is being addressed with the provision of additional cleaners and checks. Lorraine Meneilly, Retail & Premises Manager